EXPERIENCE

Client Services Analyst & Consultant | bswift | February 2018 – Present

  • Manage software platform for four clients and advise on best-practices in HR/Health insurance industry

  • Provide troubleshooting support to resolve site-related issues

  • Perform quality assurance checks by conducting periodic product release tests

  • Conduct ongoing audits to ensure clients’ employees receive correct rates and costs for insurance plans being offered

  • Collaborate with Product Management and Electronic Data Interchange teams to create new vendor files and update the software as required

Strategy & Planning Specialist | Sinai Health System | August 2015 – February 2018

Contributed to the development of system-wide growth and sustainability strategy

  • Collected data from various sources and utilized Microsoft Excel to generate reports on internal service line usage, market share trends, and other competitive assessment measures. Facilitated work sessions with Executive leadership team to discuss strategic paths forward. Designed presentations for meetings with Board members resulting in Board approval of the FY2018 Strategy in June 2017

Led a team of system leaders through 5-month process to receive state approval for discontinuing an underutilized service line

  • Provided project management support by organizing bi-weekly meetings with twelve project team members including the CEO and CMO. Leveraged Microsoft Excel to extract and organize specific data required by the Certificate of Exemption application. Reviewed final document with legal counsel to ensure accuracy prior to submission. Received approval from the Illinois Department of Public Health review committee, followed by complete implementation of tasks by internal staff to reach full service discontinuation 

Improved service delivery and implemented solutions to system challenges by collaborating with cross-functional teams

  • Managed the integration of disconnected processes between three departments. Collaborated with leaders from each function to rebuild and implement new work flows and identified key performance metrics. Increased referrals to OB/GYN outpatient services by 20% generating over $500,000 in additional revenue within one year

Designed and launched the Planning department’s first project to provide data-driven patient journey maps

  • Collaborated with a team of two epidemiologists and one data analyst to leverage qualitative research methods including 26 patient interviews and one focus group with frontline staff. Analyzed data using qualitative research software and developed report for Executive leadership team and department managers

VOLUNTEER

Alumni Planning Committee Member/Mentor |Target H.O.P.E | June 2015 — Present

  • Organize programs and activities in Greater Chicago Area to increase alumni engagement and peer networking

  • Provide advice and guidance to four Target H.O.P.E University students to ensure successful matriculation through college

Health and Wellness Committee Vice Chair | North Lawndale Community Coordinating Council | February 2016 – February 2018

  • Facilitate discussions to develop committee mission and multi-year strategic approach to address health inequities in North Lawndale

  • Collaborate with community leaders and health professionals to develop and execute program for residents to reduce health disparities in community

KEY SKILLS

  • Data Management, Analysis, and Communication: Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

  • Qualitative Data Collection & Analysis: Dedoose, Focus Groups, In-Depth Interviewing

  • Project Management: Salesforce, Slack, Google Apps (Google Docs, Google Forms, Google Hangouts)

  • Social Media Content & Coordination: Hootesuite, Medium, LinedIn, Facebook Ads

  • Public Speaking: References available upon request

EDUCATION

Washington University in St. Louis, Bachelor of Arts in Anthropology - Global Health and the Environment | 2015

  • “Excellence in Research” Award recipient for contributing to the research program in the Anthropology Department


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